Monika has been a leader of teams, fields and segments of business for the past 20 years. For the last 12 years she has been working for Telia, where she has overseen the B2C and B2B business management unit. The unit is responsible for creating new products and services, launching and rooting them and leading the life circle of the product through profit and customer satisfaction.
Under her management teams have developed portals, self-service, websites, telecommunication services, smartphone apps, devices and prints. Over the last few years her main focus has been on consulting and testing the chain of user experience.